Shipping Policy

What is the total delivery time for my order?

All orders are processed in 1-2 business days. Orders are not processed during holidays or weekends. The estimated delivery time of your order depends on your shipping location. If it is a pre-order shipping time varies. Shipping costs vary depending on the weight of the item purchased. Shipping is free on orders over $50. We ship using UPS and USPS. We ship all orders out of St George, Utah. Delays might occur during peak season.

Which locations do you deliver to?

We ship anywhere in the United States—even Alaska and Hawaii.

How do I check the status of my order?

You will receive an email notification with your tracking information.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts will help you stay on top of your orders. You may contact our customer service team at customerservice@lchef.com.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. Please contact your local shipping service. You may also contact our support team to know the exact location of your order customerservice@lchef.com.

What should I do if I receive a damaged item?

You may log into our return portal, mark the item as damaged, and upload a picture of the damaged item. Alternately, you can contact our customer service team at customerservice@lchef.com.

What are the shipping timelines for international delivery?

Currently, at this time we do not ship internationally. If you are located in Canada please see our Canadian Retailer page for certified retailers to shop from. 

What taxes apply?

At the time of checkout, the final order cost will reflect the tax charges that reflect your location’s state tax laws.

How can I return the item?

Returning an item is simple. Fill out the information on the return form located on our site. For detailed information, read our return policy.